GOL Airlines cancellation policy allows refunds for eligible tickets, typically for flexible fares. Requests must be made before the scheduled departure. The GOL Airlines Cancellation Fee is applied based on your fare type and how close to the flight you cancel. For more, contact Gor Airlines Customer Service at +1-877-350-4939. https://www.lowfaremart.com/blogs/how-can-i-claim-my-refund-of-cancelled-flight-of-gol