Understanding ITIL Roles and Responsibilities is critical for organizations striving to deliver high-quality IT services efficiently and effectively. IT Infrastructure Library (ITIL) is a globally accepted framework for IT service management (ITSM) that enables businesses to align IT services with the needs of the organization. Well-defined roles and responsibilities underpin the succ... https://www.novelvista.com/blogs/it-service-management/itil-job-types-and-there-responsibilities