D) Checking CSI initiatives: This process decides whether or not the initiatives for improvement go according to the approach. Automation lessens human mistake, hurries up service requests, and assures regularity across processes like incident escalation and system monitoring. Comprehending some great benefits of applying into the ITIL Service Lifecycle is https://help-organizations-delive84713.p2blogs.com/32323889/enterprise-service-management-things-to-know-before-you-buy